Privacy Policy

1. Introduction

Bedrock Alliance Holdings LLC, operating as Tweak & Build (“we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to tweakandbuild.com and any related services, forms, booking flows, and business communications. By using our website or services, you agree to the practices described here and in our Terms of Service.

2. Information We Collect

We only collect information needed to respond to inquiries and deliver services:

• Contact details you submit through forms, quote requests, booking flows, or active business conversations: name, email address, mobile or business phone number, company name, and message content.
• Project information you share during proposals, scoping calls, or active engagements (goals, requirements, references, files).
• Basic technical data such as IP address, browser type, device, and pages visited, captured by our hosting and analytics providers to keep the site secure and improve performance.
• Communications you exchange with us by email, SMS, phone, or scheduling tools.

We do not knowingly collect information from children under 13.

3. How We Use Information

We use the information you provide to:

• Respond to inquiries, quote requests, and booking submissions.
• Prepare proposals, statements of work, and project communications.
• Send appointment reminders, proposal links, project updates, support replies, and follow-ups related to your inquiry or active project.
• Operate, secure, and improve our website and services.
• Comply with legal and tax obligations.

4. SMS / Text Messaging

Tweak & Build may collect your mobile phone number when you submit a form, request a quote, book a call, or communicate with us about a business inquiry or active project. We may use SMS to send appointment reminders, proposal links, project updates, support replies, and relevant follow-ups related to your inquiry or services.

Message frequency varies. Messages are typically low volume and tied to active inquiries, proposals, and projects. Message and data rates may apply depending on your mobile carrier and plan. You may reply STOP to opt out at any time or HELP for assistance.

5. How Users Consent to SMS

You consent to receive SMS messages from Tweak & Build when you:

• Submit a contact form, quote request, project inquiry, or booking request on tweakandbuild.com that includes your mobile phone number.
• Provide your mobile number during a strategy call, sales conversation, or while we are actively scoping or delivering a project.
• Reply to a message we send, or otherwise confirm in writing that you would like to receive SMS updates from us.

SMS consent is never required to purchase services. You can request to be contacted only by email or phone at any time.

6. SMS Opt-Out and Help

You can opt out of SMS messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send a single confirmation message and will not send you further SMS messages unless you opt back in.

For assistance, reply HELP to any of our messages or email hello@tweakandbuild.com. Standard message and data rates from your carrier may apply.

7. No Sale or Sharing of Mobile Information

Mobile information, including phone numbers and SMS opt-in consent, will not be sold, rented, shared, or disclosed to third parties or affiliates for marketing or promotional purposes. We may use vendors only to deliver operational services, such as hosting, email, scheduling, CRM, analytics, or messaging delivery. These vendors are contractually restricted to use the information solely to provide their services to us.

8. Third-Party Services

We use a small set of trusted providers to operate our business. Each maintains its own privacy practices:

• Vercel— website hosting and infrastructure.
• Resend— transactional email delivery.
• Calendly— meeting scheduling.
• Stripe— payment processing for invoices and Quick Build orders.
• Supabase— secure database for client portal and project records.
• Twilio— SMS message delivery for appointment reminders, proposal follow-ups, and active customer/project conversations.
• Vercel Analytics— aggregated, privacy-friendly traffic measurement.

We do not use advertising networks or sell information to data brokers.

9. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including HTTPS encryption in transit, access controls, principle of least privilege, and secure cloud storage with reputable providers. We retain information only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.

10. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export the personal information we hold about you, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email hello@tweakandbuild.com and we will respond within 30 days. You may also opt out of SMS by replying STOP to any message.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be highlighted on this page or communicated directly when appropriate. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy or how we handle your information? Reach us at hello@tweakandbuild.com. For our service terms, see our Terms of Service.

Bedrock Alliance Holdings LLC
d/b/a Tweak & Build
tweakandbuild.com